Support
Contact us
Senite AI is a small, independently-run project. Email is the fastest way to reach us, and a real person reads every message.
Prefer email? Reach us directly at support@senite.app.
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Billing & credits
Questions about credit usage, your balance, or a charge — include your account email and, if relevant, the transcription ID from the dashboard.
Technical issues
Tell us what you expected, what happened instead, and the transcription ID or a screenshot if you have one — that's usually enough to reproduce it.
Privacy & data requests
Access, correction, or export requests are handled here too. See our Privacy Policy for what you're entitled to. Account deletion is self-service from Settings.
Service status
For outages or degraded performance, check /status first — it's updated automatically.
We aim to respond within a few business days. For legal/company details, see the Impressum.